University of Connecticut University of UC Title Fallback Connecticut

Off-Campus Access Help

When you are off campus and attempting to access electronic resources (journal articles, ebooks, databases, etc.) from the UConn Library, the webpage may ask for your UConn NetID. You will seNetID login pagee a box identical to the one on this page. Type your NetID and password into the fields provided, then click Login.


NetID Check

  • Check for typos in your NetID and password. Is your CAPS Lock key turned off?

Still unable to access the library e-resource? Please proceed to the steps below.

If you are a staff member attempting to help a user, please use these questions as guidance.


Entry Points

If the e-resource does not load after several minutes and multiple login attempts, try using a different entry point.

  • Are you using the Library’s website? Usually your best bet. The website offers a General Search, databases listed by subject, and an E-Journal Locator. To test if the issue is specific to one platform, try accessing a different resource on the same platform, as well as a similar resource on a different platform.
  • Are you using a bookmark? Bookmarked or copied-and-pasted links may corrupt once your login session expires. Instead of bookmarking an article, ebook, or database, download whatever you need, search the library’s website for it, or save a permanent link to the resource.
  • Are you using a Virtual Private Network (VPN)? If so, try disabling the VPN setting on your device or using Skybox to mimic an on-campus connection.

Still no luck? Please proceed to the following steps.


Troubleshooting

  • Reboot your computer and attempt a fresh login. Often this will clear the computer of whatever bug or improperly loaded setting was blocking access.
  • Clear your browser’s cookies/cache/history/passwords. This Indiana University help page shows how to clear the five most widely used browsers.*
  • Check if cookies are enabled in your browser. If not, enable them. This WikiHow Tutorial explains how to enable cookies in each browser.
  • Lower your device’s or network’s security settings. Consider temporarily turning off your computer firewall. This LifeHacker Tutorial explains how.
  • Try using a different computer or device. Note that if you are using a workplace, public library, or other institutional computer or Internet network, that institution’s firewalls might block access to UConn’s e-resources. In that case, try using a personal network or, if all else fails, visiting a UConn campus.

* Please note that the UConn Library is not responsible for content in external sites.


Still no success? Contact us!

Please contact us at ermsupport@lib.uconn.edu. Please tell us exactly what resource you are attempting to access, and include a screenshot of the error message if possible. Try to indicate in your message:

  • What is the resource?
    • What is the citation (title, author, URL, etc.) to the online resource?
  • What is the error message you see?
    • Detailed description? Screenshot?
  • How are you trying to access the resource?
    • Library website? HuskyCT? Google Scholar?
  • Are you on or off campus? If off-campus, how are you attempting to connect?
    • NetID, Skybox, VPN?
  • What browser are you using? Browser version?
    • IE? Firefox? Chrome? Safari?
  • How can we contact you?

Thank you for using UConn Library!